The owner of the online shop paljajalujalats.ee is OÜ Baretrend (reg. No. 14360854), KMKR EE 102305836. Legal address: Tervete 11, Haljala, Lääne-Virumaa.

Validity of the contract of sale, goods and price information 

1. The terms and conditions of sale apply to the purchase of goods in the Online Shop. The prices of the products sold in the online shop are indicated at the products. A fee for the delivery of the goods is added to the price. The charge for delivery of the goods depends on the location of the buyer as well as on the way of delivery. The delivery fee is displayed to the buyer when placing the order.Information about the goods is provided in the Online Shop directly at the goods.

2. Order Forming You must add the desired products to the shopping cart to order the goods. The required data fields must be filled in to place the order and the appropriate method of delivery of the products must be selected. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods: 

• Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Bank 
• Finland OP 
• Corporate Bank Pay later solutions (pay after 1 month, pay in two parts, pay in three parts) 
• Pay in installments 
• Visa/Mastercard card payments 
• NB! When paying with a bank link, be sure to press the “Back to the Merchant” button on the bank page.

Payments are mediated by the Montonio Finance UAB. Payment is made outside the Online Shop in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Montonio Finance. The seller has no access to the customer’s bank and credit card information.
The owner of the online shop is the controller of personal data and transfers the personal data necessary for the execution of payments to the processor Montonio Finance.

The contract shall enter into force from the date of receipt of the amount due in the Online Shop current account. If the ordered goods cannot be delivered in connection with the end of the goods or for any other reason, the buyer will be informed as soon as possible and the money paid (including the costs of delivery of the goods) will be refunded immediately, but not later than within 14 days after receipt of the goods.

Shipping

The shipping costs of the goods are borne by the buyer and the corresponding price information is displayed at the shipping method. Shipments within Estonia generally reach the destination specified by the buyer within 2-7 working days of the entry into force of the sales contract. Outside Estonia, delivery will take place within 10 calendar days.

Goods are shipped to the following countries: Estonia, Finland, Latvia, Lithuania

To receive the goods, the buyer has the following options:

• Parcel service
• Collect it at the shop
• Courier service
• Tavapost as registered maxi letter

Goods are delivered to the customer by: Omniva, Itella Smartpost, DPD. Free transport is valid for the shopping basket from 100€. We offer free transport with the Itella parcel machine. For free transportation, a Smartpost parcel machine must be selected as the mode of transport in the shopping cart. If a part of the goods is returned so that the final amount of the shopping cart is less than 100€, then the cost of the shipping cost is deducted from the amount to be returned.

Right of withdrawal

After receipt of the order, the buyer is entitled to withdraw from the contract concluded in the online shop within 14 days (the right of withdrawal does not apply to products in the body wash category- socks and stockings).The right of withdrawal does not apply if the buyer is a legal entity. The returned goods must be in their original packaging, unused and with price tags. It is not possible to return goods purchased in a physical store or the way of delivery of which is “I come by myself”.

In order to exercise the 14-day right of return, the ordered goods may not be used in any way other than necessary to verify the nature, characteristics and functioning of the goods in a manner as permitted for the testing of the goods in the physical store. The goods must be returned in the identical condition in which it is transferred- undamaged, in its original packaging, with original labels and not worn. The goods must be returned completely and with all accessories, complete documentation and gift (if included). 

If the goods have been used for purposes other than necessary to make sure of the nature, characteristics and functioning of the goods or have signs of use or wear and tear, the Online Shop is entitled to lower the refundable fee in accordance with the decrease in the value of the goods.

In order to return the goods, you must submit a declaration of withdrawal from the purchase of the goods, the form of which can be found here: a declaration of withdrawal and send it to the e-mail address no later than 14 days from receipt of the goods.

The costs of returning the goods shall be borne by the buyer, unless the reason for the return lies in the fact that the thing to be returned does not correspond to the one ordered (e.g. a thing with a false or defect).

The buyer must return the goods within the 14 days following the submission of the application or provide proof that he has transferred the goods to the carrier during the aforementioned period.

With Itella Smartpost it is possible to return the goods with the same door code with which the goods were received- in this case the return cost 3.10 is deducted from the amount to be returned.

Upon receipt of the returned goods, the online shop shall return to the buyer no later than 14 days after the arrival of the goods, all charges received from the buyer on the basis of the contract.

The online shop may refuse to make refunds as long as it has recovered the thing that is the subject of the contract or until the buyer has provided evidence that it has sent the matter back, whichever occurs earlier.

If the buyer has expressly chosen a method of delivery different from the cheapest usual method of delivery of the thing offered by the Online Shop, the Online Shop does not have to return to the consumer the cost that exceeds the cost associated with the normal way of delivery.

The online shop is entitled to withdraw from the sale and to recover the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to error.

The free delivery expires if the customer partially returns the order and the final purchase amount remains below 100€. In this case, the transport fee will be deducted from the amount to be returned.

Right to lodge a complaint 

The online shop is responsible for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery of the thing and which appears for up to two years, from the date of delivery of the goods to the buyer. From this handover of the matter to the buyer in the first six months, it is assumed that the defect was already present at the time of the transfer of the matter. Rebutting the respective premise is the responsibility of the Online Shop.

The buyer is entitled to contact the online shop within two months at the latest if there is a defect, by sending an e-mail to info@paljajalujalats.ee or by calling: +372 5556 0784.

The online shop is not liable for defects that have occurred after the goods have been handed over to the buyer.

If there is reason to believe that this may be a defect resulting from production, please send the pictures of the defect, the order number, the name of the subscriber and the date to info@paljajalujalats.ee. The defect is decided by the manufacturer. If the manufacturer has recognised a manufacturing defect, then the cost of repairing the shoe will be covered or, if no repair is possible, the replacement of the product. If replacement is not possible, then the purchase amount will be refunded. It is only possible to demand a refund of the purchase price if repair or replacement is not possible.

If the goods purchased in the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Shop will refund to the buyer any fees incurred by the sales contract.

The online shop will respond to the complaint submitted by the consumer in writing or in a form allowing for written playback within 15 days.

Direct marketing and processing of personal data 

The online shop uses the personal data entered by the buyer (including name, telephone number, address, e-mail address, bank details) only for the purpose of processing the order and sending the goods to the buyer. The online shop transfers personal data to the companies offering the transport service in order to deliver the goods.

The online shop sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his wish to do so by entering the e-mail address on the website and has announced his wish for direct mail notifications.

The buyer is able to unsubscribe from the offers and newsletters sent to the e-mail at any time by letting us know by e-mail or by following the instructions in the e-mail containing the offers.

Dispute resolution 

If the buyer has any complaints regarding the Online Shop, they must be emailed to info@paljajalujalats.ee or call: +372 5556 0784.

If the buyer and the Online Shop are unable to resolve the dispute by agreement, then the buyer will be able to contact the Consumer Disputes Commission. The terms of the procedure can be consulted and a statement can be made here. It is the responsibility of the Consumer Disputes Commission to resolve disputes arising from the contract between the buyer and the Online Shop. The review of the buyer’s complaint before the committee is free of charge.

The buyer may contact a platform that resolves consumer disputes in the European Union.